Shipping & Returns

Orders ship from our family-owned shop in Jackson, Michigan, to addresses within the United States.

Order Processing

Orders are normally processed and dispatched within two (2) business days after successful payment authorization. Business days do not include weekends or applicable holidays. Unusually high order volume, inventory issues, severe weather, service interruptions, or other circumstances outside our reasonable control may occasionally require additional processing time.

Shipping

Qualifying orders over $100 after discounts receive free standard shipping to eligible destinations. Available services and charges for other orders are calculated at checkout. Shipping restrictions still apply.

Available shipping methods, estimated delivery times, and shipping charges are displayed during checkout where available. Carrier transit times are estimates rather than guarantees unless specifically stated otherwise. Tracking is provided when available.

Returns

Unopened products in their original packaging may be returned within fourteen (14) days of delivery. Returned products must be unused, unopened, and in resalable condition. Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Please contact The Dye Store before sending a return so we can provide return instructions.

Opened or Used Products

Because dyes, mordants, powders, and similar materials can become contaminated or altered after opening, opened or partially used consumable products generally cannot be returned. Products that have been used, altered, contaminated, or damaged after delivery may also be ineligible for return unless the product was defective or applicable law requires otherwise.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us within seven (7) days of delivery. Please provide your order number and, when appropriate, photographs showing the product, packaging, or issue. After reviewing the situation, we may provide a replacement, refund, or other appropriate resolution.

Refunds

Approved refunds will generally be issued to the original payment method. Original shipping charges and return shipping costs may be non-refundable unless the return resulted from an error by The Dye Store, a damaged or defective product, or applicable law requires otherwise.